Kennington Carpet Cleaners Terms and Conditions

These Terms and Conditions set out the basis on which Kennington Carpet Cleaners provides domestic and commercial cleaning services in the UK. By making a booking, confirming an appointment, or allowing work to begin, the customer agrees to these terms. For the purposes of this document, references to “we”, “us” and “our” mean the service provider, and references to “you” and “your” mean the customer, client, or person requesting the service.

These terms are intended to create a clear and fair agreement covering the booking process, payments, cancellations, liability, waste handling, and the law governing the contract. They should be read carefully before any work is arranged. If any part of these terms is not understood, you should ask for clarification before confirming the booking. Nothing in these terms affects your statutory rights as a consumer under UK law.

The service offered by Kennington Carpet Cleaners may include carpet cleaning, upholstery cleaning, stain treatment, deodorising, and related maintenance services, depending on the appointment agreed. Every order is based on the information supplied at the time of booking, including property access, room sizes, item condition, surface type, and any known issues that may affect the work. Accurate information helps us provide a suitable quotation and allocate the correct time, equipment, and materials.

We reserve the right to decline or amend a booking where the information provided is incomplete, misleading, or where the requested service is unsuitable for the item or surface. In some cases, a pre-inspection or additional assessment may be required before the work begins. Any estimate or quotation is provided in good faith and may be revised if the actual condition differs materially from the description supplied by the customer.

Booking process begins when you request a service and provide the relevant details needed to prepare a quotation or appointment slot. A booking is not confirmed until it has been accepted by us and, where requested, any deposit or pre-authorisation has been received. We may confirm bookings by written message, email, text, or another stated method. Please check all details carefully, including date, time, service scope, and property access instructions, as errors may affect the visit.

It is your responsibility to ensure that the property is accessible at the agreed time, that parking or access arrangements are available where necessary, and that we can safely carry out the work. If the premises are not ready for the appointment, or if access is delayed, we may need to reschedule or charge for lost time. Any special requirements, such as fragile surfaces, restricted parking, lift access, or narrow access points, should be disclosed at the time of booking.

Our team will use reasonable skill and care when delivering the service, and the cleaning method selected will depend on fabric type, stain level, soil condition, and drying expectations. However, some marks, wear, fading, or permanent damage may not be removable by cleaning alone. We do not guarantee complete stain removal, colour restoration, or the elimination of all odours, especially where contamination is old, embedded, or caused by underlying materials or previous treatments.

Any quotation provided before attendance may be based on standard conditions and may not include additional work identified on site. If extra contamination, heavy soiling, pet damage, urine treatment, furniture movement, or specialist treatment is needed, we may notify you of revised costs before continuing. By authorising the work, you confirm that you understand the service is based on practical cleaning outcomes rather than a guarantee of brand-new appearance.

If the property contains items of value, delicate materials, loose fittings, hidden defects, or pre-existing damage, you should tell us in advance. Kennington Carpet Cleaners is not responsible for issues arising from undisclosed faults, unsuitable materials, poor maintenance, or items that are already weakened, unstable, or badly fitted. Where necessary, we may refuse to clean an item if we consider it unsafe or at risk of damage.

Payments

Payment terms will be confirmed at the time of booking or before work begins. Unless agreed otherwise, payment is due on completion of the service and must be made using the methods we accept at that time. We may request a deposit for larger jobs, commercial work, repeat appointments, or bookings made during busy periods. Where a deposit is taken, it may be non-refundable in line with the cancellation terms below.

You are responsible for paying all sums due, including the agreed service fee and any approved extra charges. If the final price changes because of additional work, waiting time, parking costs, congestion fees, or other agreed expenses, these will be explained where reasonably possible before being added. We do not accept responsibility for payment delays caused by third-party processors, banking systems, or card authorisation failures.

Invoices, receipts, and payment confirmations may be issued electronically. If payment is not made when due, we may pause future services, cancel pending appointments, or charge reasonable recovery costs to the extent permitted by law. Any overdue amount may also incur interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable to business customers.

For consumer bookings, any interest, administration fee, or recovery action will only be taken where permitted by law and where clearly notified to you. We may require full or partial advance payment for special-order materials, emergency appointments, or services involving out-of-hours attendance. Discounts, promotional rates, or quoted prices are valid only for the period stated and may be withdrawn if the booking details change.

Cancellations and rescheduling must be made as soon as possible. If you cancel with sufficient notice, we will usually not charge a fee, except where a deposit has been specifically stated as non-refundable or where we have already incurred unavoidable costs. If you cancel at short notice, fail to provide access, or are absent when we arrive, we may charge a cancellation fee to cover the reserved time and preparatory expenses.

The amount of any cancellation fee will depend on the notice given, the type of service booked, and whether materials or staff were already allocated. We may also charge a fee if the appointment is repeatedly rearranged without reasonable notice. If we need to cancel or reschedule due to illness, equipment failure, severe weather, safety concerns, or circumstances outside our control, we will aim to offer an alternative appointment within a reasonable time.

Liability

We accept responsibility for direct loss or damage caused by our negligence, but only to the extent required by law. Our liability will not extend to indirect, consequential, or financial losses such as loss of profit, business interruption, missed appointments with third parties, or inconvenience beyond the value of the service supplied, unless such liability cannot lawfully be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

Before any cleaning begins, you should remove small personal items, cash, jewellery, documents, breakables, and other valuables from the area being treated. We are not liable for loss or damage to items that should reasonably have been removed or protected by the customer. If furniture is moved as part of the service, we will take reasonable care, but we cannot be responsible for existing instability, concealed defects, or damage caused by items that were already weak or badly assembled.

We are also not liable for damage caused by pre-existing conditions, including weakened carpet backing, loose seams, colour instability, water sensitivity, dye bleed, moth damage, shrinking, or prior chemical treatment. Cleaning can reveal hidden issues that were not visible before the work started. Where we identify a possible risk, we may stop the service or proceed only if you accept that risk. Any customer-requested deviation from our usual method is carried out at your own risk unless we agree otherwise in writing.

If you ask us to treat a stain, odour, or contamination problem, you acknowledge that results may vary depending on the age and cause of the issue. Some substances can permanently alter fibres, padding, or underlay, and some treatments may only reduce rather than fully remove the problem. We do not guarantee that a particular result will be achieved if the fabric condition, previous cleaning attempts, or chemical residue prevent effective treatment.

Waste regulations and environmental handling are an important part of our service. We will dispose of waste generated by our cleaning operations in a lawful and responsible manner, in line with applicable UK waste and environmental rules. This may include used cleaning materials, contaminated waste, and any residue removed from the cleaned area, provided such waste falls within our normal service scope and can be safely collected.

You must not ask us to remove hazardous waste, asbestos, biohazards, sharp objects, medical waste, or any material requiring specialist licensing or disposal arrangements unless we have expressly agreed in writing and are legally able to carry out that task. If we identify waste that appears unlawful, dangerous, or unsuitable for removal, we may refuse to handle it and may suspend the service until the issue is resolved.

Where the service creates wastewater, dirty extraction residue, or other by-products, we will take reasonable steps to dispose of them safely and in accordance with environmental obligations. You agree not to instruct us to discharge waste in any way that would breach environmental, water, or local disposal rules. Any customer-provided bags, containers, or disposal arrangements remain your responsibility unless we have agreed to manage them as part of the service.

General Conditions

We may use subcontractors, technicians, or additional staff to fulfil the booking, provided the service standard remains reasonable and consistent with the agreed scope. Any dates and times are estimates unless expressly stated as fixed appointments. Delays caused by traffic, access issues, weather, supplier failure, or other events beyond our control will not usually constitute a breach of contract, although we will try to keep you informed and offer revised arrangements where practical.

We may update these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that service unless a later version is required by law or has been accepted by both parties. If any term is found to be unlawful, invalid, or unenforceable, the remaining terms will continue to apply. No failure by us to enforce a term shall be treated as a waiver of that term.

Governing law The contract between you and Kennington Carpet Cleaners is governed by the laws of England and Wales. Any dispute, claim, or question arising out of or in connection with these terms shall be dealt with under the exclusive jurisdiction of the courts of England and Wales, except where consumer law provides otherwise. If you are a consumer resident in another part of the UK, any mandatory local consumer protections that apply to you will still remain in force.

If you book our services on behalf of a business, partnership, or organisation, you confirm that you have authority to do so and that the entity will be bound by these terms. Business customers remain responsible for ensuring that premises, staff, and relevant stakeholders cooperate with the appointment and provide any required access, permits, or site information in advance. Failure to do so may result in additional charges or cancellation.

By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions for Kennington Carpet Cleaners. These terms are designed to protect both parties and to ensure that the service is delivered fairly, safely, and with clear expectations. Where a specific written agreement has been made, that agreement will apply only to the extent that it does not conflict with mandatory UK law or these core terms.